Privacy & Cookies Policy
MGB Direct Services Ltd understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our website and will only collect and use information in ways that are useful to you and in a manner consistent with your rights and our obligations under the law.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“account” means an account required to access and/or use certain areas and features of our website. “cookie(s)” means a small text file placed on your computer or device by our website when you visit certain parts of our website and/or when you use certain features of our website. Details of the cookies used by our website are set out in section 12, below. “our website” means this website, drbodani.com “UK and EU Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011 and 2015. “we/us/our” means MGB Direct Services Ltd
Information About Us
- Our website, drbodani.com, is owned and operated by MGB Direct Services Ltd, a limited company, company number 04269241 whose postal address is Unit A5, Phoenix Business Centre, Rosslyn Crescent, Harrow, Middlesex HA1 2SP
- Our data protection officer is Dr Mayur Bodani, who can be contacted via email@example.com.
Scope – What Does This Policy Cover?
What Data Do We Collect?
Some data will be collected automatically by our website. For further details, please see section 12 on our use of, other data will only be collected if you voluntarily submit it and consent to us using it for the purposes set out in section 5, for example, when signing up for an Account. Depending upon your use of our website, we may collect some or all of the following data:
- business/company name
- job title
- contact information such as email addresses and telephone numbers
- demographic information such as post code, geographical region
- (automatically collected)
- web browser type and version (automatically collected)
- operating system (automatically collected)
- list of URLs starting with a referring website, your activity on our website, and the website you exit to
How Do We Use Your Data?
- All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR). For more details on security see section 6, below.
- We use your data to provide the best possible products and services to you. This includes:
- Providing and managing your account
- Providing and managing your access to our website
- Personalising and tailoring your experience on our website
- Supplying our products and services to you
- Personalising and tailoring our products and services for you
- Responding to communications from you
- Market research
- Analysing your use of our website to enable us to continually improve our website and your user
- In some cases, the collection of data may be a statutory or contractual requirement, and we will be limited in the products and services we can provide you without your consent for us to be able to use such data.
- With your permission and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email, telephone, text message or post with information, news and offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended in 2004, 2011 and 2015.
- Advertisers whose content appears on our website may engage in what is known as “behavioural advertising” – advertising which is tailored to your preferences, based on your activity. Your activity is monitored using cookies, as detailed below in section 12. You can control and limit your data used in this way by adjusting your web browser’s privacy settings. Please note that we do not control the activities of such advertisers, nor the information they collect and use. Limiting the use of your data in this way will not remove the advertising, but it will make it less relevant to your interests and activities on our website.
- Under GDPR we will ensure that your personal data is processed lawfully, fairly, and transparently, without adversely affecting your rights. We will only process your personal data if at least one of the following basis applies:
- you have given consent to the processing of your personal data for one or more specific purposes;
- processing is necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract;
- processing is necessary for compliance with a legal obligation to which we are subject;
- processing is necessary to protect the vital interests of you or of another natural person;
- processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; and/or
- processing is necessary for the purposes of the legitimate interests pursued by us or by a third-party, except where such interests are overridden by the fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.
How and Where Do We Store Your Data?
- We only keep your data for as long as we need to in order to use it as described above in section 5, and/or for as long as we have your permission to keep it. In any event, we will conduct an annual review to ascertain whether we need to keep your data. Your data will be anonymised (so that is cannot be associated with you) or completely deleted if we no longer need it, in accordance with the terms of our Data Retention Policy. Our Data Retention Policies are: Data Retention Policy.
- Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using our website and submitting nformation to us. If we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the GDPR. Such steps may include, but not be limited to, the use of legally binding contractual terms between us and any third parties we engage and the use of the EU-approved Model Contractual Arrangements.
- Data security is of great importance to us, and to protect your data we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure data collected through our website.
- Steps we take to secure and protect your data include:
- Our website is accessed using https rather than http, to ensure all traffic and information sent and received is encrypted for security.
- The website of the third-party CRM we use is accessed using https rather than http, to ensure all traffic and information sent and received is encrypted for security.
- The websites of any the third-party cloud storage providers we use are accessed using https rather than http, to ensure all traffic and information sent and received is encrypted for security.
- Notwithstanding the security measures that we take, it is important to remember that the transmission of
data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to us data via the internet.
Do We Share Your Data?
- We may contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the obligations of the third-party under the law.
- We may compile statistics about the use of our website including data on traffic, usage patterns, user
numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. Data will only be shared and used within the bounds of the law.
- In certain circumstances we may be legally required to share certain data held by us, which may include
your personal information, for example, where we are involved in legal proceedings, where we are complying with the requirements of legislation, a court order, or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.
What Happens If Our Business Changes Hands?
- In the event that any of your data is to be transferred in such a manner, you will be contacted in advance
and informed of the changes.
How Can You Control Your Data?
- When you submit information via our website, you may be given options to restrict our use of your data. We aim to give you strong controls on our use of your data (including the ability to opt-out of receiving emails from us, which you may do by unsubscribing using the links provided in our emails or by contacting us at firstname.lastname@example.org or using the contact details in section 14).
- You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Your Right to Withhold Information and Your Right to Withdraw Information After You Have Given
- You may access certain areas of our website without providing any data at all. However, to use all features and functions available on our website you may be required to submit or allow for the collection of certain data.
- You may withdraw your consent for us to use your personal data as set out in section in 5 at any time by
contacting us using the details set out in section 15, and we will delete your data from our systems. However, you acknowledge this may limit our ability to provide the best possible products and services to you.
How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by us (where such data is held).
Please contact us for more details at email@example.com or using the contact details below in section 14.
What Cookies Do We Use and What For?
- By using our website, you may also receive certain third-party cookies on your computer or device. Third-party cookies are those placed by websites, services, and/or parties other than us. For more details, please refer to section 5, above.
- All cookies used by and on our website are used in accordance with current English and EU Cookie Law. We may use some or all of the following types of cookie:
- Strictly Necessary Cookies
- A cookie falls into this category if it is essential to the operation of our website, supporting
functions such as logging in.
- Analytics Cookies
- It is important for us to understand how you use our website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics cookies enable us to gather this
information, helping us to improve our website and your experience of it.
- Functionality Cookies
- Functionality cookies enable us to provide additional functions to you on our website, such as
personalisation and remembering your saved preferences. Some functionality cookies may also be strictly necessary cookies, but not all necessarily fall into that category.
- Persistent Cookies
- Any of the above type of cookies may be a persistent cookie. Persistent cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit our website.
- Session Cookies
- Any of the above type of cookies may be a session cookie. Session cookies are temporary and only remain on your computer or device from the point at which you visit our website until you close your
browser. Session cookies are deleted when you close your browser.
- Certain features of our website depend on cookies to function, such as
recording a logged-in visitor. UK and EU Cookie Law deems these cookies to be “strictly necessary”. Your consent will not be sought to place these cookies. You may still block these cookies by changing your internet browser’s settings as detailed below in section 12.10, but please be aware that our website may not work as intended if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
- The analytics service(s) used by our website use(s) cookies to gather the required information. Certain types of these cookies may be placed immediately when you first visit our website and it may not be possible for us to obtain your prior consent. You may remove these cookies and prevent future use of them by following the steps set out below in sections 12.8 & 12.9.
- You can choose to enable or disable cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third-party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
- You can choose to delete cookies at any time however you may lose any information that enables you to access our website more quickly and efficiently including, but not limited to, login and personalisation settings.
- The links below provide instructions on how to control Cookies in all mainstream browsers:
- Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
- Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
- Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are not specific instructions at this time, but Microsoft support will be able to assist)
- Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
- Safari (iOS): https://support.apple.com/en-gb/HT201265
- Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
- Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
- It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Summary of Your Rights under GDPR
Under the GDPR, you have:
- the right to request access to, deletion of or correction of, your personal data held by us;
- the right to complain to a supervisory authority;
- be informed of what data processing is taking place;
- the right to restrict processing;
- the right to data portability;
- object to processing of your personal data;
- rights with respect to automated decision-making and profiling (see section 14 below).
Automated Decision-Making and Profiling
- In the event that we use personal data for the purposes of automated decision-making and those decisions have a legal (or similarly significant effect) on you, You have the right to challenge to such decisions under GDPR, requesting human intervention, expressing their own point of view, and obtaining an explanation of the decision from us.
- The right described in section 14.1 does not apply in the following circumstances:
- The decision is necessary for the entry into, or performance of, a contract between the You and us;
- The decision is authorised by law; or
- You have given you explicit consent.
- Where we use your personal data for profiling purposes, the following shall apply:
- Clear information explaining the profiling will be provided, including its significance and the likely
- Appropriate mathematical or statistical procedures will be used;
- Technical and organisational measures necessary to minimise the risk of errors and to enable such
errors to be easily corrected shall be implemented; and
- All personal data processed for profiling purposes shall be secured in order to prevent discriminatory effects arising out of profiling.
- Clear information explaining the profiling will be provided, including its significance and the likely
firstname.lastname@example.org, by telephone on 020 8087 2989. Please ensure that your query is clear, particularly if it
is a request for information about the data we hold about you (as under section 11, above).